Troubleshoot problems and learn more about your Crate products. There are a few general questions and answers provided below. Please choose series- and product-specific questions from the pull-down to the right.
My amplifier doesn't appear to be receiving power.
First, make sure that your power cord is plugged in to a live, properly grounded outlet. If that checks out, make sure the power switch is in the ON position. If you are still not getting any power, you may have a blown fuse. Fuses blow for a reason and something may have shorted out. Your best bet would be to have it checked by an Authorized Service Center.
My amplifier is losing volume.
Many times when an amp is cutting out, it is due to a faulty instrument cable or a bad jack in the instrument itself. All cables, including the cables used for effects pedals, processors, and extension speaker cabinets should be checked for proper operation. Also confirm that the jack in your instrument is working properly. If there is still a cutting out problem, you should have the unit checked out by an Authorized Service Center.
I turn my amplifier all the way up, but I can still barely hear it.
This is another problem that can be caused by a faulty cable or band instrument jack. All cables need to be checked for proper operation, including the cables used for effects pedals, processors, and extension speaker cabinets. Also confirm that the instrument jack is working properly and that the speaker cables are securely attached. Each amplifier is different in it's operation. A quick look into your owner's manual to confirm proper hook-up could save you a trip to a repair center. If all cables and jacks are in proper working order and you have confirmed that your rig is hooked up properly, you should have the unit checked out by an Authorized Service Center.
How do go about getting my amp to be repaired?
If your amplifier should require service, you have two options: The first option is to take it to an Authorized Service Center in your area. A list of service centers is available on the CRATE website or by contacting our CUSTOMER SERICE DEPARTMENT. Your second option is to send the unit back to our factory service center for repair. You should first contact them for a RETURN AUTHORIZATION NUMBER and shipping instructions.
If I decide to have my amplifier repaired, do I have to pay for it?
If you haven't already, now would be a good time to familiarize yourself with the WARRANTY that was included with your amp. Within it you will find all the information in regards to what is covered, how long it is covered, and what is required by the purchaser in order to obtain Warranty Service.
Where can I locate a manual for an older amp not listed on the download page?
Contact our Service Department at 1-800-738-7563 or 314-569-0141 (8:30am-5:00pm central time, Monday-Friday) to order any older manual.
Where can I obtain replacement parts (speakers, components, and hardware) and/or schematics?
Contact our Service Department at 1-800-738-7563 or 314-569-0141 (8:30am-5:00pm central time, Monday-Friday) to order any parts and/or schematics.
How does the 3-button footswitch work?
The 3-button footswitch owners manual PDF will explain how to operate the CFP3. 3-button footswitch owners manual